FAQ

What types of hair extensions do you offer?

At ManeLi, we provide a diverse selection of high-quality human hair extensions, including Bouncy Human Hair Curl bundles and Curly Brazilian Water Wave bundles. All our products are crafted from 100% virgin hair, ensuring a natural look and feel.

How should I care for my hair extensions?

To maintain the quality of your hair extensions, it is recommended to wash them with sulfate-free shampoo and conditioner. Additionally, avoid excessive heat styling and always use a heat protectant when styling. Proper care can extend the lifespan of your extensions significantly.

Can I dye or style the hair extensions?

Yes, our hair extensions can be dyed, styled, and treated just like your natural hair. However, it is advisable to conduct a strand test before applying any chemical treatments to ensure the desired outcome.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Please contact us to initiate a return.

How long does shipping take?

Orders are processed within 1–3 business days. Shipping times vary based on the selected method: Standard Shipping typically takes 5–10 business days, while Expedited Shipping takes 2–5 business days. International shipping may take 7–21 business days depending on the destination.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your package until it arrives at your designated address.

What should I do if my package is lost or damaged?

If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

Do you offer international shipping?

Yes, we offer international shipping. Please note that customs duties, taxes, or import fees are the responsibility of the customer, and delivery times may be longer due to customs processing.